We require basic personal information, such as your name, address, contact details, and payment information. Additionally, be prepared to specify the services you are interested in, such as gas, electric, council tax, wifi, and water.

You have the flexibility to choose individual utilities or opt for a bundled package based on your needs. Our sign-up process allows you to customise your services to align with your preferences.

We are committed to transparency. Our sign-up process clearly outlines any applicable setup fees or costs associated with the selected services. Review the pricing details before completing the registration to ensure full awareness of any charges.

In most cases, you won't need to provide additional documents during the initial sign-up. However, for certain services, we may request proof of address or identification. Any such requirements will be communicated clearly during the registration process.

Activation times may vary depending on the services selected and your location. You will receive confirmation and specific details via email once the activation process is complete.

Yes, our self-service portal allows you to track the status of your sign-up and activation. Log in to your account to view real-time updates, including the progress of service activation and any pending requirements.

If you're moving out before the end of your contract, notify us in writing by emailing info@urbanbilling.com. Remember, your responsibility for bills lasts as long as your responsibility for rent. Procedures vary based on whether a new tenant is taking your place, the room is left empty, or if there's excess energy use.

We accept various payment methods, including credit/debit cards, direct bank transfers, and other secure online payment options. You can select your preferred payment method during the sign-up process and manage it through our self-service portal.

Yes, we provide a 14 day cooling-off period during which you can cancel your subscription without incurring any charges. The duration of the cooling-off period and cancellation process details will be clearly outlined in your service agreement.

If your Urban Billing start date is within the next 32 days, we need to start acting on your address during your cooling-off period. Providing express permission allows us to offer services during the 14-day cooling-off period. This permission does not waive your statutory right to cancel within this period, but it may alter the cancellation procedure.

If you encounter any issues, please call us at 0808 164 6428, and we will do our best to resolve your problem quickly. If the issue persists, you can email our Customer Services Department at hello@urbanbilling.co.uk.