When you submit your meter readings, we update a usage graph for you. This graph provides a clear overview of your energy consumption. It consists of two lines: one black and one blue. The black line represents the expected energy usage for this time of year, while the blue line reflects your actual energy usage. If the blue line is lower than the black line, you might be eligible for a refund at the year's end. Conversely, if the black line surpasses the blue line, it's advisable to follow our energy-saving tips to prevent additional charges. For the most accurate representation, we recommend sending in your meter readings monthly.

Your energy supplier is TruEnergy, an in-house energy provider regulated by Ofgem. We, as Urban Billing, are a utilities company dedicated to securing the best utility packages for our customers. TruEnergy, our trusted energy supplier, serves thousands of households across the UK. We're proud to partner with them to ensure you receive reliable and cost-effective energy services. If you have any questions or need assistance with your energy supply, feel free to reach out to us.

Yes, we do supply electricity to houses that are solely reliant on electricity. Additionally, for those who wish to use us as their supplier for both electricity and gas, we're equipped to meet those needs as well. We offer comprehensive energy solutions tailored to the preferences and requirements of our customers. If you have any further questions or would like to explore our services in more detail, please feel free to reach out.